FAQs | Wipes you can trust – biom

My Cart

Spend $75 more to unlock free shipping

Details

$75

Your cart is empty

Stock up on better wipes

All Purpose Wipes- 3 Pack\ \ $17.63$14.99 +

Select plan

All Purpose Wipes

−1+

Subscribe & SaveBest Value

$17.60$14.99

✓ Save on recurring orders
✓ Pause, skip, or cancel at any time
✓ Free gifts and exclusive discounts on future orders
✓ Happiness guaranteed: we’re standing by to help with any questions or issues

Deliver every 2 months

One-Time Purchase $18.00

Add to Cart

Disinfecting Wipes- 3 Pack\ \ $18.00$15.30 +

Select plan

Disinfecting Wipes

−1+

Subscribe & SaveBest Value

$15.30

✓ Save on recurring orders
✓ Pause, skip, or cancel at any time
✓ Free gifts and exclusive discounts on future orders
✓ Happiness guaranteed: we’re standing by to help with any questions or issues

Deliver every 2 months

One-Time Purchase $18.00

Add to Cart

Flushable Wipes- 3 Pack\ \ $18.00$15.30 +

Select plan

Flushable Wipes

−1+

Subscribe & SaveBest Value

$18.00$15.30

✓ Save on recurring orders
✓ Pause, skip, or cancel at any time
✓ Free gifts and exclusive discounts on future orders
✓ Happiness guaranteed: we’re standing by to help with any questions or issues

Deliver every 2 months

One-Time Purchase $18.00

Add to Cart

Baby Wipes- 6 Pack\ \ $28.50 / Month +

Select plan

Baby Wipes

−1+

Subscribe & SaveBest Value

$30.00$24.23

✓ Save on recurring orders
✓ Pause, skip, or cancel at any time
✓ Free gifts and exclusive discounts on future orders
✓ Happiness guaranteed: we’re standing by to help with any questions or issues

Deliver every 2 months

One-Time Purchase $28.50

Add to Cart

Find a store near you

Subtotal

$0.00

Checkout

Shipping & Taxes Calculated at Checkout

Need a dispenser?

Compatible with Standard Wipes

ColorStainless Steel

Stainless Steel

Hydrangea

Eucalyptus

Hunter Green

Terracotta

Lilac

Faded Rose

Sea Foam

White

Sand

Black

Add to CartSold Out$24

Continue to Cart

Frequently asked questions

Products & Materials

Shipping, Returns, Pricing

Products & Materials

How do I load my dispenser?

Loading your Biom Dispenser is easy. Simply unscrew the lid, tear open your wipe pouch, place your wipes inside the dispenser and pull the center wipe through the spout. If wipes bunch up, gently remove the wipes from the spout and loosen the center of the roll until wipes are pulling freely.

How do I log into my account?

Simply click the icon of a “person” in the upper right corner of your screen. Log in using your email address that you used to place your order.

How do I access my wholesale account?

Simply click the icon of a “person” in the upper right corner of your screen. Log in using your email address that you used to get approved in our wholesale program.

What are the perks of Biom’s subscription program?

Biom’s subscription program is the best way to save money, earn free rewards, get access to exclusive discounts and be the first to know about new releases. Becoming a part of the Biom Community ensures you always get the best price for your wipes and that you never run out.

What is a “quat”?

“Quats” are short for quaternary ammonium compounds, a class of chemicals commonly used as the active ingredient in most household disinfecting wipes. The quats found in most household disinfecting wipes have been linked in peer-reviewed studies to respiratory irritation, skin irritation, and other potential health concerns with repeated exposure. That’s why Biom skips them. Instead, we use plant-derived citric acid as our active ingredient. You can pronounce it. You can recognize it. And you can trust what’s inside.

Shipping, Returns, Pricing

Why did Biom lower prices?

We updated pricing to offer better everyday value and make it easier to stock up on the wipes you use most.

Are your products changing?

No. Same Biom products, same quality, same ingredients, same design. Only pricing has changed.

Why now?

As we continue to grow, we’re always looking for ways to improve the customer experience. Updated pricing is one of them.

Are subscriptions changing too?

Yes, some subscription pricing has been updated to reflect our new pricing structure and ongoing subscriber savings.

Will promotions still happen?

We may still run select promotions, but our goal is to offer stronger everyday pricing year round.

I recently placed an order. Can I get the new price?

Please reach out to our support team and we’ll be happy to review your order.

Did anything get cheaper because quality changed?

Absolutely not. We remain committed to making high quality wipes with thoughtful ingredients and design.

What is your return policy?

Biom Direct to Consumer Returns & Refund Policy

Biom stands by our 100% satisfaction policy and offers a 30-day, money-back return on Dispensers and any unopened Wipes Refills. You can start your return or exchange process here: Biom Returns Portal. If you experience any issues during your return process, please feel free to email us at hello@getbiom.co.

If for any reason you are unhappy with your product and would like to get in touch with the team for additional feedback, please email us at hello@getbiom.co.

Wholesale Return & Refund Policy

All purchases made through Biom’s wholesale portal are final sale and are not eligible for returns, exchanges, or refunds.

If your order arrives damaged, defective, or incorrect, please contact hello@getbiom.co within 7 days of delivery so our team can make it right.

Biom reserves the right to review exceptions on a case-by-case basis.

How long does it take to get a refund?

If you schedule your return through our Loop Returns portal, you will be given instructions on how to return, as well as a label and tracking information.

As soon as the tracking link recognizes the return is in the mail, Loop will go ahead and process that refund to your account and card on file. If you encounter any issues during your refund process, please reach out to us at hello@getbiom.co.

Do you offer exchanges?

Yes! We’re happy to offer exchanges on all Dispensers and unopened Wipes Refills. You can do that via the Loop Returns portal within 30 days of your initial purchase.

Please note: Purchases made through our wholesale portal are final sale and are not eligible for returns or exchanges.

Where can I find the status of my order? What’s my tracking number?

Once you place your order online ( www.getbiom.co), you should receive an email confirmation with your order number. In that email, you should be able to click a link to track your order once it’s placed.

Orders typically arrive in 4-7 business days to arrive. If you don’t receive a confirmation email after ordering, please feel free to reach out to us at hello@getbiom.co and we’ll help locate your order.

How do I change or cancel my order?

If you are a Biom subscriber, you can cancel or change the timing of your shipments from your account. Feel free to log in here to make changes. Please note that we send reminders to accounts 3 days prior to order refills, but you must be subscribed to emails to receive.

For regular orders, due to how quickly our warehouse fulfills orders, we are unable to accommodate cancellations after an order is placed at this time. However, we do offer a 30-day return policy on unopened Wipes Refills and Dispensers! You can start your return by visiting our Loop Portal for an easy return or exchange process. If you encounter any issues, feel free to email us at hello@getbiom.co.

Wholesale orders: Due to the nature of wholesale purchasing and fulfillment, wholesale orders cannot be changed or canceled once placed and are final sale. Wholesale purchases are not eligible for returns, exchanges, or refunds.

There is an issue with my order I just received. What should I do?

Oh no! That definitely shouldn’t happen. Please feel free to reach out to hello@getbiom.co and we’ll get you taken care of!

Do you offer free shipping?

We offer free standard shipping on orders of $75 or more, as well as on the first order of a Starter Kit subscription.

Orders that do not meet the free shipping threshold will be charged the applicable shipping rate at checkout.

Shipping offers, rates, and free shipping thresholds are subject to change at any time. Any applicable shipping charges will be clearly displayed at checkout before your order is placed.

We currently ship within the United States, including Alaska and Hawaii. At this time, we do not ship to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands.

Orders shipping to Alaska or Hawaii may have longer transit times.

Wholesale orders: Due to the size and weight of wholesale shipments, free shipping thresholds may vary by order.

Do you ship to PO Boxes?

At this time, we’re unable to ship to PO Boxes. Our orders are shipped via UPS, which requires a physical street address for delivery. Please enter a residential or business address at checkout to ensure your order arrives successfully.

Design by Lustre Development by Cardinal & Co.

Choosing a selection results in a full page refresh.

shop.app

shop.app is blocked